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05/27/04

Motorway services-A welcome reply
 
As this keeps coming up I thought I would contact the various motorway service companies and see what they think about us caravanners. What prompted the email was their websites had no imformation about caravans at all!!

This is the reply I had back from Welcome Break about a lack of info on their websites.

I think it's a good start and seems like they are taking it seriously, we shall see

I certainly think the use of parking attendants will help and I would encourage us to make it known to them if we can't park due to cars or lorries

QUOTE
Thank you for contacting Welcome Break via the website......

We recently launched our new company website and are reviewing constantly what we need to add or take off to provide an up to date form of communication to our customers.

Thank you immensely for your comments, I am attending a review meeting in June where I have numerous comments that have been raised by users of the website. I will be discussing these comments at the meeting to establish the feasibility of adding & changing current information.

I will gladly keep you posted of the outcome.

In the mean time I am aware that there are occasions when Lorries & cars us the caravan bays which can cause immense problems when you need to stop.

Many of our sites over the summer period will see parking attendants who should hopefully go some way towards eradicating this issue.

In the meantime if any of your members are experiencing ongoing problems that are putting them off visiting particular sites, please don't hesitate to contact me and I will ensure the site General manager is aware of the issues.

It is only be listening to our customers views that we are able to improve on our facilities & standards.

Once again thank you for raising this issue.

I wish you a great bank holiday weekend

Kind Regards
Hotel Sales & Marketing Manager
Welcome Break Group Ltd

I thought the title was catchy " a welcome break"?...........ah forget it
































Posted by: Tenaki at 19:16 | link | comments

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